Privacy Policy

Last Updated: November 16, 2024 Effective Date: November 16, 2024

1. Introduction

Welcome to TicketLeft ("we," "our," or "us"). We operate the website ticketleft.com (the "Service"), which provides football ticket price comparison services across multiple ticket resale platforms.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Data Controller Information

TicketLeft is the data controller responsible for your personal data.

Contact Information:

  • Website: ticketleft.com
  • Email: info@ticketleft.com
  • Address: De Nieuwe Erven 3, Unit 13566, 5431 NV Cuijk

For any privacy-related questions or to exercise your rights, please contact us at the above email address.

3. Information We Collect

3.1 Information Collected Automatically

When you visit our Service, we automatically collect certain information about your device and usage:

Analytics Data (via PostHog):

  • Page views and pages visited
  • Time spent on pages
  • Click events and interactions
  • Referral sources
  • Browser type and version
  • Operating system
  • Device type (desktop/mobile/tablet)
  • Screen resolution
  • Geographic location (country/city level)
  • IP address (anonymized)

Technical Data:

  • Cookies and similar tracking technologies
  • Log files
  • Web beacons/pixels

3.2 Information You Provide

We do not currently collect personal information directly as we do not require user accounts. However, we may collect:

  • Information provided through contact forms (if applicable)
  • Email address if you subscribe to updates (if applicable)

3.3 Information from Third Parties

When you click through to ticket vendors (Viagogo, StubHub, LiveFootballTickets, FootballTicketNet, SportsEvents365, and others), we may receive:

  • Confirmation that you visited the vendor site
  • Whether a transaction was completed (not the transaction details)
  • Commission-related data (no personal information)

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

Consent: For analytics cookies and similar technologies, we rely on your consent obtained through our cookie banner.

Legitimate Interests: For basic website functionality and security, we rely on our legitimate interests to:

  • Provide and improve our Service
  • Ensure website security and prevent fraud
  • Understand how users interact with our Service

5. How We Use Your Information

We use the collected information for:

  • Service Provision: Display ticket comparisons and direct you to vendor sites
  • Analytics: Understand user behavior to improve our Service
  • Performance: Monitor site performance and fix technical issues
  • User Experience: Optimize content and layout based on usage patterns
  • Legal Compliance: Comply with legal obligations and enforce our terms

6. Data Sharing and Disclosure

6.1 Service Providers

We share your information with:

PostHog (Analytics Platform)

  • Purpose: Website analytics and user behavior tracking
  • Data: Usage data, device information, anonymized IP
  • Location: Amazon Web Services (AWS) eu-central-1 region
  • Privacy Policy: https://posthog.com/privacy

Amazon Web Services (AWS)

  • Purpose: Website hosting and infrastructure
  • Data: All data processed through our Service
  • Location: eu-north-1 region
  • Privacy Policy: https://aws.amazon.com/privacy/

6.2 Ticket Vendors

When you click a ticket link, the respective vendor may know:

  • That you arrived from TicketLeft
  • Your general interest (e.g., specific match/event)
  • No personal data is actively shared by us

6.3 Legal Requirements

We may disclose information if required by:

  • Court order or legal process
  • Government or regulatory authorities
  • Protection of rights, property, or safety

7. Data Retention

We retain your data for the following periods:

  • Analytics Data: 12 months from collection
  • Server Logs: 30 days
  • Cookie Data: As specified in our Cookie Policy

After these periods, data is automatically deleted or anonymized.

8. Your Rights Under GDPR

As an EU resident, you have the following rights:

8.1 Your Specific Rights

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure ("Right to be Forgotten"): Request deletion of your data
  • Restriction: Request limited processing of your data
  • Portability: Receive your data in a machine-readable format
  • Objection: Object to processing based on legitimate interests
  • Automated Decision-Making: Right not to be subject to automated decisions

8.2 How to Exercise Your Rights

To exercise any of these rights, contact us at info@ticketleft.com. We will respond within 30 days.

8.3 Right to Complain

You have the right to lodge a complaint with your local supervisory authority if you believe we have violated your privacy rights.

9. Cookie Policy

9.1 What Cookies We Use

Essential Cookies: Required for website functionality

  • Session management
  • Security features

Analytics Cookies (with consent): Used to understand usage

  • PostHog tracking cookies
  • Performance monitoring

9.2 Managing Cookies

You can manage cookies through:

  • Our cookie consent banner
  • Your browser settings
  • PostHog opt-out: [Include PostHog opt-out link]

10. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • HTTPS encryption for all data transmission
  • Regular security audits
  • Access controls and authentication
  • Regular updates and patches
  • AWS infrastructure security

However, no method of transmission over the Internet is 100% secure.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses (where applicable)
  • Adequacy decisions by the European Commission
  • Privacy Shield framework (where applicable)

12. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you are a parent and believe your child has provided us with personal information, please contact us.

13. Third-Party Links

Our Service contains links to third-party ticket vendors. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Displaying a notice on our website

15. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: info@ticketleft.com Address: De Nieuwe Erven 3, Unit 13566, 5431 NV Cuijk